Customer Experience Specialist - English

As a Customer Experience Specialist at Agoda, you will play a crucial role in ensuring customer satisfaction by providing in-person, real-time assistance in 38 languages. Your dedication to offering top-notch service through various support channels will contribute significantly to enhancing the customer experience. Your responsibilities will include: - Delivering excellent customer service through phone, email, and live chat - Supporting various Agoda products and handling inquiries from clients and customers - Meeting individual and team goals - Implementing business strategies and identifying process improvements - Maintaining confidentiality of customer information To excel in this role, you should possess the following qualifications: - Excellent communication skills in English and proficiency in Hindi - Minimum of 1 year experience in customer service roles - Positive personality traits and strong customer service skills - Analytical thinking and problem-solving abilities - Stress tolerance and the ability to work in a pressured environment The work arrangement at Agoda includes rotational shifts and hybrid working. Agoda values its employees as an Equal Opportunity Employer, ensuring the privacy of applicants" information. Join Agoda's diverse and collaborative team to make a positive impact through innovative technologies and strong partnerships in the travel industry.,