Customer Experience Executive – Written

Location: Gurugram (Onsite)

Type: Full-Time

Experience: 2-4 Years

About KSHM

KSHM is a Gurugram-based consumer lifestyle brand redefining fashion by merging movement, innovation, and style. Our mission is to empower individuals to lead active, confident lives through purposefully designed apparel. In just 4 years, we've served 5L+ customers and built a community of over 38K+ Instagram followers. We’re not just making clothes—we’re creating a cultural shift. Our products combine comfort, craftsmanship, and creativity, setting new benchmarks in modern fashion.

About the Role:

We are looking for a Customer Support Executive with excellent written communication skills to manage customer interactions via chat, email, and other messaging platforms. You will be the first point of contact for customers seeking assistance, ensuring their queries are resolved promptly and professionally while maintaining a positive brand image.

Key Responsibilities:

• Respond to customer queries through email, chat, social media, and other written channels in a timely and professional manner.
• Understand customer issues and provide accurate solutions or escalate when necessary.
• Maintain records of customer interactions, transactions, comments, and complaints.
• Ensure a high standard of written communication, including proper grammar, tone, and clarity.
• Collaborate with other teams (Operations, Sales, Product) to provide complete solutions.
• Identify recurring issues and suggest improvements to processes or products.
• Follow company policies and guidelines to ensure consistency in communication.

Key Skills & Competencies:

• Exceptional written communication and grammar skills.
• Ability to handle multiple conversations simultaneously.
• Problem-solving mindset with a customer-first approach.
• Patience, empathy, and professionalism in handling queries.
• Familiarity with customer support tools is a plus.
• Attention to detail and ability to maintain accurate records.

Qualifications:

• Bachelor’s degree or equivalent.
• 1–3 years of experience in customer support or related roles preferred.
• Strong typing and digital communication skills.

Why Join Us:

• Opportunity to work in a dynamic and fast-growing environment.
• Learn from a collaborative team focused on delivering excellent customer experiences.
• Exposure to innovative customer support processes and tools.

Ready to build something meaningful?

Apply now: [email protected]

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person