Customer Experience Agent, Non Voice

Job Description

Hiring for Position : Customer Experience Agent, Email Process Department : Customer Experience Location : Bangalore. Fresh Graduates and Career Come-backs are eligible to apply Excellent written and spoken English Experience is Sales is good to have. Good to have some experience handling UK & US customers This position involves 80% emails and 20% calls. Ideally a mix of non-voice & voice process. Working Hours - 9 hours shift with 1 hour break Day Shift - 11:00 AM to 08:00 PM Working days - 5 days a week of the 7 days in the week Offered CTC - Rs.3.25 LPA Fixed + Performance Bonus + Shift Allowances (As Applicable) Responsibilities First point of contact for our professionals & customers Be a product expert, assisting new and existing professionals with any queries that they may have Responding to emails from our professionals and resolving their queries promptly. Replying to emails using the Zendesk ticketing system Ability to handle unresolved questions from customers To ensure satisfactory resolution of various issues Ensuring high service delivery & customer satisfaction levels Strong in spoken & written English, with a clear and confident communication style Problem-solving skills Good knowledge about using a laptop/computer with above-average typing skills. Exceptional attention to detail Experience in an International process Experience in handling both calls and emails Driven & motivated with a great work ethic An eagerness to learn and progress within the company Self-starter Willingness working in rotational shifts. Perks and Benefits Healthcare Insurance 40 paid days off per year Individual Learning Budget Corporate Gym Pass Monthly office lunch Fully stocked snack corner Quarterly Team Outings Document(s) To Carry - Résumé Job Type: Full-time Pay: From ₹27,000.00 per month Benefits: Commuter assistance Food provided Health insurance Provident Fund Schedule: Day shift Monday to Friday Morning shift Night shift Rotational shift Supplemental Pay: Performance bonus Work Location: In person