Customer Executive ( Semi Voice )

Job Description

Key Responsibilities: ● Customer Interaction: Handle both inbound and outbound calls, as well as emails, chats, or other non-voice communication platforms. ● Issue Resolution : Resolve customer queries effectively and efficiently through both voice and non-voice channels. ● Documentation : Maintain accurate records of all customer interactions, transactions, and feedback in the company's CRM system. ● Process Adherence : Follow established processes and guidelines to ensure consistent service delivery. ● Quality Assurance : Ensure all customer interactions are handled in a professional manner, maintaining the company’s standards for customer satisfaction. ● Escalations : Escalate complex issues or complaints to senior staff or relevant departments when necessary. ● Collaboration : Work closely with team members, supervisors, and other departments to ensure customer needs are me Skills & Qualifications : ● Education : Minimum of [ Graduation / Equivalent]. ● Experience : Previous experience in customer service, semi-voice processes, or BPO is a plus. ● Communication Skills : Excellent verbal and written communication skills. ● Tech-Savvy : Comfortable using computers, CRM software, and communication tools like email/chat systems. ● Problem-Solving Skills : Strong analytical and problem-solving abilities to handle customer issues efficiently. ● Attention to Detail : Ability to multitask and focus on details while managing customer expectations. ● Team Player : Ability to work effectively within a team environment. Job Types: Full-time, Permanent, Fresher Pay: Up to ₹28,650.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Monday to Friday Morning shift Work Location: In person