Customer Coordinator (Tele-Sales & Support)

Position: Customer Coordinator (Tele-Sales & Support)
Location: Ernakulam (Fixorix Office)
Employment Type: Full-Time

Responsibilities:

• Attend customer calls and WhatsApp chats through Tata Smartflo & WATI.
• Update customer & service provider details in Zoho CRM.
• Convert enquiries into confirmed bookings.
• Follow up with customers and ensure service quality.
• Support marketing team in campaigns & feedback collection.

Qualification:

• Graduate in any stream (preferred: BA/BCom/Communication).
• Excellent communication skills in Malayalam & English (Hindi advantage).
• 0–2 years of customer support / tele-sales experience.
• Basic knowledge of CRM software (Zoho preferred).

Salary Package:

• ₹12,000 – ₹18,000/month (based on experience).
• Incentives on lead conversions & customer satisfaction.

Job Types: Fresher, Freelance
Contract length: 25 months

Pay: ₹12,000.00 - ₹18,000.00 per month

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person