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Accenture in India
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Customer Contact Comms Associate

Customer Contact Comms Associate

Accenture in India

1 - 5 years

0 Lacs

maharashtra

Posted:2 days ago| Platform: Shine logo

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Skills Required

customer service management customer support operations customer care omnichannel customer service customer communications

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Contact Comms Associate at Accenture, you will be a part of the Customer Support vertical, where your primary responsibility will be to manage and resolve customer queries, handle escalations and complaints from dissatisfied customers, and provide optimal solutions. You will be expected to ensure closure of faults and complaints within the specified Service Level Agreements (SLAs). Excellent written and verbal communication skills are essential for this role, along with proficiency in call handling. Your communication with customers will be through various channels including phone calls, emails, and portal tickets. Customer service is paramount in this role, as it involves providing assistance and support to customers, addressing their inquiries, resolving issues, and ensuring their satisfaction to foster positive relationships. In this position, you will be expected to possess skills in Customer Communications, Customer Service Management, and Customer Support Operations. Your responsibilities will include solving routine problems by referring to general guidelines, interacting with your team and direct supervisor, receiving detailed instructions for daily tasks and new assignments, and making decisions that impact your work within a focused scope. It is important to note that this role may require you to work in rotational shifts. The ideal candidate for this position should hold a graduation degree and have 1 to 3 years of relevant experience. Join Accenture, a global professional services company with expertise in digital, cloud, and security, and be part of a team that delivers technology-driven solutions and fosters positive change for clients across the globe. Visit www.accenture.com for more information.,

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Customer Contact Comms Associate