Posted:2 days ago|
Platform:
On-site
Full Time
Customer Complaint Resolution Time: (want candidates who works in logistics background)
Target: Within 24 hours for standard queries/issues.
Measures the time taken to resolve customer complaints or inquiries related to logistics services.
Customer Satisfaction Score (CSAT):
Target: 95% or higher.
Captures customer feedback on their satisfaction with logistics services.
Order Fulfillment Accuracy:
Target: 98% or higher.
Measures the percentage of orders fulfilled accurately without discrepancies in quantity or delivery details.
Response Time to Customer Queries:
Target: < 30 minutes (for key accounts).
Measures the time taken to respond to customer queries, showcasing promptness in service.
Return Rate / Reverse Logistics Efficiency:
Target: Below 0.50%.
Monitors the percentage of goods returned and the efficiency of handling reverse logistics processes.
Proactive Communication on Delays:
Target: 100%.
Measures the effectiveness of communicating potential delays in deliveries proactively to customers.
Job Type: Full-time
Pay: ₹400,000.00 - ₹500,000.00 per year
Benefits:
Schedule:
Experience:
Language:
Location:
Work Location: In person
Speak with the employer
+91 9513336275
Srishti Software Applications Pvt. Ltd
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