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BDV Private Limited
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Customer care (WFH)

Customer care (WFH)

BDV Private Limited

0 years

1 Lacs

dam dam

Posted:1 week ago| Platform: GlassDoor logo

Apply

Skills Required

support chat communication resolve

Work Mode

Remote

Job Type

Full Time

Job Description

We are seeking a dedicated and professional Customer Care Executive to join our support team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and delivering an excellent customer experience through phone, chat, or email. This role requires strong communication skills, problem-solving abilities, and the ability to work in a fast-paced environment.

Key Responsibilities:

Respond to customer queries via phone, email, and chat in a timely and professional manner
Provide accurate information regarding products, services, and company policies
Resolve customer complaints and ensure customer satisfaction
Maintain records of customer interactions and follow up as needed
Collaborate with internal teams to escalate and resolve complex issues
Meet and exceed performance targets such as response time, resolution rate, and customer satisfaction score
Uphold company standards and ensure a positive customer experience at all times

Required Skills & Qualifications:

Strong verbal and written communication skills
Ability to handle high-pressure situations calmly and professionally
Good problem-solving and decision-making abilities
Basic computer literacy and ability to multitask
Prior experience in customer support is an advantage

Mandatory Requirements:

Laptop or desktop with reliable performance
Stable high-speed WiFi connection
Noise-cancellation headphones for clear communication during calls
Dedicated, quiet workspace to ensure professionalism

Job Type: Full-time

Pay: ₹9,000.00 - ₹10,000.00 per month

Benefits:

Health insurance

Application Question(s):

Only apply if you have laptop internet connection and noise cannulation head Phone...write Yes if you have all three item.

Work Location: Remote

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Customer care (WFH)