Customer Care Support( Hindi )

Dear Candidates,

*Here a great opening for both Fresher & Experience in Customer Care Support*

Job Role:

· Answer inbound calls and assist customers with their Queries/Request/Complains.

· Raise Request & Complaints on behalf of the customer in the CRM tool.

· Generate leads and educate customers about new products & their benefits.

· Maintain and adhere to compliance guidelines

· Capture problem indicators, highlight and suggest improvement

· Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

· Maintain adequate knowledge levels on products, processes and systems used

· Ensure sales target are met

· Skills Required:

o Excellent verbal communication skills

o Ability to comprehend, capture as well as interpret basic customer information

o Strong customer service focus

o Knowledge of Banking / Credit cards preferred

Languages Required: English + Hindi (compulsory).

Location: Karapakkam

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹25,000.00 per month

Benefits:

• Leave encashment
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Yearly bonus

Application Question(s):

• Do you know hindi and english

Education:

• Bachelor's (Required)

Experience:

• Customer support: 1 year (Preferred)

Work Location: In person