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NJ Group
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Customer Care (Query Receiver)

Customer Care (Query Receiver)

NJ Group

0 - 2 years

2 - 3 Lacs

Surat

Posted:1 week ago| Platform:

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Skills Required

Communication Skills Customer Handling Handling Customer Queries Customer Support Coordination Calls Handling Solving Queries Customer Complaints Customer Queries Query Resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Efficient Handling of Calls. Serves customers by providing relevant information. Resolving internal service problems and escalating, if needed. Providing proactive customer outreach. Collecting and analyzing customer feedback. Responding to customer reviews. Developing and documenting knowledge into helpful content. Assisting other officers for solving queries in case of excess queries. Adhering to organizational process & policies. Providing feedback on enhancement of systems and overall organization on time to time basis. Skills Required Good communication Listening Skill Product Knowledge Coordination Perks and benefits Performance-based annual Incentives + Good appraisal and growth

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NJ Group

www.njgroup.com

Finance & Real Estate

Newark

200 Employees

66 Jobs

Key People

John Doe

CEO
Jane Smith

CFO

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