Customer Care Executive -Walk in Interview

Responsibilities:

• Call and convert leads into potential patients/customers.
• Follow a strict mechanism for lead follow-ups and maintain timely communication.
• Coordinate online consultations for patients with doctors efficiently.
• Maintain accurate records of interactions and follow-up actions in the system.
• Address patient queries and provide relevant information about treatments and services.
• Collaborate with the marketing and sales team to improve conversion strategies.
• Ensure high levels of professionalism and empathy while communicating with potential patients.

Requirements:

• Proficiency in English, Malayalam, and Hindi (Tamil is an added advantage).
• Prior experience in telecalling, customer service, or sales (preferably in healthcare or wellness sectors) is a plus.
• Strong communication and persuasion skills.
• Ability to handle objections and guide potential customers towards making informed decisions.
• Ability to work under targets and deadlines.
• Positive attitude, patience, and excellent listening skills.

Walk-In Interview Details:

Date: Monday, 25th June 2025
Time: 10:00 AM to 3:00 PM
Venue: Dhathri Ayurveda Pvt. Ltd., No. 33/1882, Adapilly Road, Vennala P.O, Kochi

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Yearly bonus

Work Location: In person