Customer Care Executive

Viva Mobility

2 - 3 Lacs

Bengaluru

Posted:5 days ago

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Job Description

Maintain Customers Data Base

 All Workshop Customers data to be maintained with correct and latest account details (Contact no. contact person name, e-mail ids, bill to account, etc.)

Scheduling an Appointment

Plan service booking slots as per the service capacity input given by Job Controller.
Accept service booking from various sources like in-bound calls, out-bound calls and website
Capture customers’ requirements and confirm appointment one day prior to appointment date.
Inform service booking to front office, workshop and spare parts for preparing service reception.
Keep close follow up of appointments for turn-up and in case of non-turn up, follow up with customers for subsequent rescheduling.

Follow-up Service for Customer

Follow up call to be made after 7 days of customer visit.
Customers’ requirements or concerns captured through feedback to be communicated to respective department and follow up for the accomplishment
Close the feedback after confirmation of satisfaction of customers.

Complaint management

Record customer complaints received from various sources like email, letters, Service follow up, in-bound call.
Communicate the customer complaint details to respective department and follow up for resolution.
Close the complaint on confirmation of satisfaction of customers.

Build and enhance customer relationship

Call proactively for Service due reminder to customers.
Promote company’s activities in relation to service, parts and car sales campaign.

Pay: ₹24,000.00 - ₹32,000.00 per month

Benefits:

Health insurance
Leave encashment
Provident Fund

Work Location: In person

Skills Required

Customer Care Front Office Spare Parts Complaint Management Customer Complaints Customer Relationship CAR Sales Health Insurance Provident Fund Customer service

Job Type

Full Time

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