Customer Care Executive – US Shift (Mohali)

Location: Tecfin Towers, Phase-8B, Mohali, Punjab
Company: ByteReboot Private Limited
Shift: 8:00 PM – 5:00 AM (Monday to Friday)(alternative saturdays)
Job Type: Full-time, Permanent
Salary: ₹10,000 – ₹25,000 per month

About the Role:

ByteReboot Private Limited is looking for energetic and customer-focused individuals to join our growing support team as Customer Care Executives. This role is ideal for freshers or candidates with up to 1 year of experience, especially those with a knack for customer interaction and a background or interest in technical sales.

Key Responsibilities:

• Attend and resolve inbound customer queries from US/Canada clients regarding computers, printers, and related devices.
• Deliver excellent customer support through calls and remote assistance tools.
• Record, manage, and follow up on customer issues using CRM software.
• Provide basic technical troubleshooting and upsell services or products where applicable.
• Build rapport with customers and ensure high satisfaction levels.
• Participate in team huddles and ongoing training sessions.

Who Can Apply:

• Experience Level: 0–1 year (Freshers welcome)
• Education: Bachelor’s degree preferred but not mandatory
• Language: Fluency in English is a must (spoken)

Requirements:

• Excellent communication and interpersonal skills
• Basic technical knowledge of computers and peripherals
• Comfortable working fixed night shifts (US/Canada time zones)
• Must be able to work from the office (Mohali location)

Benefits:

• Food provided during shift
• Paid time off
• Leave encashment
• Career growth opportunities with performance-based incentives

Schedule:

• Fixed Night Shift (9:00 PM – 6:00 AM IST)
• Monday to Friday (alternative saturdays)
• In-office role only (Face-to-face interview mandatory)

Work Location: Tecfin Towers, Phase-8B, Mohali, Punjab
APPLY NOW :- hr@bytereboot.com
Join ByteReboot and deliver world-class customer care with a tech edge!

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Leave encashment
• Paid time off

Schedule:

• Fixed shift
• Night shift
• US shift

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person