Customer Care Executive - Tamil

Job Purpose: We are looking an experienced Customer Excellence for managing large Volume of incoming calls/emails.

Responsibilities:

• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
• Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service
• Escalate well deserved calls to the Escalations team as per the defined standards and protocol
• Follow communication procedures, guidelines and policies

Desired candidate profile:

• Excellent written and verbal commutations skills
• Excellent customer service skills, including maintaining focus on the customer issues
• BPO/KPO Experience is must
• Flexible with the working schedule
• Should be from blended process
• Should have good experience in Inbound calls/emails/chat process.

Experience: 2+ years

Qualification: Graduate

Should be proficient in Tamil Language

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

Speak with the employer
+91 8691989001