Posted:3 days ago|
Platform:
On-site
Full Time
Customer Interaction:
· Serve as the first point of contact for all customer inquiries through phone, email, social media, and other communication channels.
· Provide prompt and accurate responses to customer questions regarding services, pricing, scheduling, and policies.
Grievance Handling:
· Address and resolve customer complaints in a timely and effective manner, ensuring a high level of customer satisfaction.
· Escalate complex issues to the appropriate departments or senior management, when necessary, while keeping the customer informed of progress.
Feedback Collection:
· Proactively solicit feedback from customers through various channels to gauge satisfaction and identify areas of improvement.
· Analyse feedback to recommend enhancements in services, products, or customer service practices.
Issue Resolution:
· Follow up with relevant departments to ensure that customer issues are resolved in accordance with company policies and customer expectations.
· Maintain a log of customer interactions and outcomes of grievance handling for future reference and reporting to management.
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹30,000.00 per month
Work Location: In person
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