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Customer Care Executive

Pousse Management Services Private Limited

2 - 31 years

3 Lacs

Bengaluru/Bangalore

Posted:1 month ago| Platform: Apna logo

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Skills Required

service processing payments query communication support

Work Mode

On-site

Job Type

Full Time

Job Description

Position : Customer Care Executive ( 1 year contract period - contract will be renwed) Location Bangalore Job role Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. Candidate have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns. Manage incoming phone calls Customer query handling Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Interested candidates please apply at hemangi.more@pousse.in

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Customer Care Executive