Customer Care Executive

We are looking for a dedicated and customer-focused Customer Care Executive with at least 1 year of experience in telecalling or customer service to handle consumer electronics complaints. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for ensuring customer satisfaction.

Responsibilities:

• Respond promptly to customer complaints related to consumer electronics via phone, email, or chat.
• Analyze and resolve customer issues, ensuring minimal disruption and a positive resolution.
• Provide basic troubleshooting support for electronic products and escalate complex issues to the technical team if necessary.
• Maintain accurate records of customer complaints, resolutions, and follow-ups in the CRM system.
• Maintain a professional and positive attitude in all interactions.
• Follow up on unresolved issues and ensure timely escalation to the relevant teams.

Requirements:

• Minimum 1 year of experience in customer service, preferably in the consumer electronics industry.
• Ability to handle challenging situations with professionalism and patience.
• Familiarity with CRM systems and customer support tools.
• Strong communication and interpersonal skills.
• Ability to multitask and work efficiently under pressure.
• Bachelor's degree or equivalent (preferred).

Location: Calicut

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person