Customer Care Executive

Job Description

Job Role: Customer Experience Executive Location: HSR Layout; Bangalore Employment Type: Permanent & Full time Years of Experience: 0-2 years Salary: As per industry stds. The problem we will solve together The primary healthcare system in India is fragmented and ripe for disruption. Patients and caregivers need timely access, quality of service delivered, patient-centric experience, and assurance of the desired clinical outcomes. By bringing together doctors, paramedics, providers, and emergency services, and working with corporates and the payors - we have an unprecedented opportunity to create a technology-led change in healthcare delivery. As the national health stack gets operational and adopted, we can bring accountability of care, the choice for the patients and caregivers, interoperability for seamless continued care, and transparency using technology as the backbone of this transformation. We are building the most patient-centric healthcare company in the world. We need great people such as you to help us in achieving this dream. About the company Connect and Heal is a Bengaluru-based health-tech company that provides end-to-end coordinated care for employees. Founded in November 2016, CNH aims to be the first Health Maintenance Organization in India. We are one of the very few technology companies that own infrastructure and have meaningful influence over the delivery of care through partners. We employ over 700 doctors and paramedics who deliver outpatient care and emergency services across 60 cities in India. On top of this, we also have a managed network of hundreds of doctors who can consult across 35+ specialties and can converse in almost all Indian regional languages. Over the last 6 years, we have built a preferred network of 6000+ hospitals, specialist clinics, and 3500+ diagnostic centers across India. Our operations under the name MUrgency operate the largest on-demand Ambulance network in the country with over 4500 ambulances and counting. At Connect and Heal, we are leveraging technology to create a holistic end-to-end healthcare management ecosystem for the people. During the COVID-19 pandemic, we discovered that teleconsultation is a powerful medium to get access to high-quality health outcomes for the majority of cases of both acute and chronic diseases. Similarly, we believe that we can enable better access and higher accountability of care using technology in health care. About the role: Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order. Responsibilities: Handling customer queries via any support channel Approach all queries with customer centric attitude Offering exceptional customer service and satisfaction Help build and improve processes Adhere to set standards of TAT and SLA Demonstrates customer empathy during all interactions with customers. Candidate requirements: 1. 0 to 2 years experience in a customer support role 2. Can handle voice and non-voice process (chat, email, phone) 3. Excellent interpersonal skills 4. Excellent written and oral communication skills in English and Hindi 5. A quick learner 6. Ability to make high quality decisions & Multi task. Language Proficiency: English (Fully proficient),Hindi (working proficiency) other languages known if any will be an added advantage