Customer Care Executive- International Voice/Chat process- Gurgaon

Dear Candidate,

Your profile has been shortlisted for International Voice/Chat Process- Customer Service .

Role & responsibilities

• Handle international Calls from UK/US customers, providing exceptional customer service to resolve their queries and concerns.

• Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.

• Utilize MS Office tools to maintain accurate records of customer interactions and updates.

• Collaborate with internal teams to resolve complex issues and escalate when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics. Role & responsibilities

• Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.

• Basic computer knowledge with proficiency in MS Office applications (Excel).

• Ability to work flexible shifts including rotational shifts.

Preferred candidate profile

Any Undergraduate / Graduate candidate with Good English can apply.

Candidate Must have excellent communication skills.

Must be comfortable with 24*7 working environment.

Freshers are most welcomed

Perks and Benefits

Salary upto 2.5 LPA - 5 LPA

18k-34k In hand

Lucrative Incentives

2500-3500 Monthly Variable

5 Days working

24*7 Shifts / Night shifts

Both side cabs

Job Location : Gurugram

To get your interview scheduled contact below Call/ WhatsApp :

• Sagar 9910775967

• Aryan

  8448123645

• Diya 7428086333

• Lavisha 9354911705

• Mayank 9990040558

• Shahin 9821396633