Customer Care Executive -International

Key Responsibilities:

• Make outbound calls to prospective international customers or receive inbound calls as required.
• Explain products/services to customers and answer queries effectively.
• Maintain strong knowledge of products and services to provide accurate information.
• Convert leads into sales (for sales-based roles) or resolve customer complaints efficiently.
• Maintain call logs, update CRM systems, and provide regular reports to supervisors.
• Follow call scripts, compliance guidelines, and communication etiquette.
• Achieve assigned targets such as call volumes, conversions, or customer satisfaction.
• Collaborate with internal teams to escalate issues and ensure smooth operations.

Requirements:

• Minimum qualification: High school diploma / Graduate (preferred).
• Proven experience as a telecaller or similar role, preferably in an international process.
• Excellent verbal communication skills in English (mandatory); knowledge of other foreign languages is a plus.
• Ability to work in night shifts / rotational shifts (as per international time zones).
• Strong listening skills and problem-solving ability.
• Proficient in basic computer applications and CRM systems.
• Pleasant voice, confident tone, and professional attitude.

Preferred Qualifications:

• Experience in BPO/KPO/international call center.
• Knowledge of sales techniques or customer service best practices.
• Ability to handle pressure and multitask effectively.

Job Types: Full-time, Permanent

Pay: Up to ₹30,000.00 per month

Schedule:

• Night shift

Work Location: In person