Customer Care Executive

0 years

2 - 3 Lacs

Posted:2 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Customer Relationship Executive

Company: Infi Window System
Location: Noida

About the Role

We are looking for a proactive and people-oriented Customer Relationship Executive to strengthen our customer engagement and service experience. The intern will assist in managing customer interactions, resolving queries, and supporting the sales team to enhance overall customer satisfaction.

Key Responsibilities

  • Assist in handling customer inquiries via phone
  • Maintain a customer database and update records regularly.
  • Follow up with potential and existing customers regarding inquiries, quotations, and service updates.
  • Coordinate with the sales, installation, and service teams for smooth communication.
  • Gather customer feedback and prepare basic reports.
  • Support in scheduling meetings, site visits, and follow-up calls.
  • Ensure timely resolution of customer issues and maintain service quality.
  • Contribute to improving customer experience through proactive communication.

Requirements

  • Pursuing or recently completed a degree in Business Administration, Marketing, or related field.
  • Good communication skills in English and Hindi.
  • Strong interpersonal and customer-handling abilities.
  • Basic knowledge of MS Office (Excel, Word).
  • Positive attitude, patience, and willingness to learn.
  • Ability to multitask and work in a team environment.

What You Will Learn

  • Practical experience in customer relationship management.
  • Professional communication and coordination skills.
  • Exposure to CRM practices in the manufacturing and interior solutions industry.
  • Hands-on working experience with sales and service teams.
  • Certificate of Internship with potential for full-time employment.

Job Type: Full-time

Pay: ₹18,000.00 - ₹30,000.00 per month

Work Location: In person

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