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Impressionz logo

Customer Care Executive

1 - 5 years

1 - 3 Lacs

Ghaziabad

Posted:2 months ago| Platform: Naukri logo

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Skills Required

After Sales Service Customer Support Technical Support Customer Satisfaction Customer Complaints Customer Queries Customer Handling Post Sales Client Satisfaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Performance Indicators (KPIs) & Job Responsibilities Handling customer issues efficiently. Addressing and resolving customer concerns and complaints in a timely manner. Managing customer queries via phone calls and providing effective resolutions. Establishing a positive rapport with customers through calls, emails, and chat. Ensuring customers have a desirable and shareable experience through effective interactions. Conducting customer satisfaction surveys to identify areas for service improvement. Functional Competencies Strong communication skills. Proficiency in MS Office, MS Excel, and Tally . Ability to plan and prioritize activities effectively. Excellent communication skills in English. Capability to work in a diverse and dynamic environment. Strong conflict management and negotiation skills. Prior experience in customer handling and query resolution. Behavioral Competencies Proactive and adaptable, with an agile approach to meeting performance objectives. Self-driven, street-smart, and a team player. Out-of-the-box thinker, open to unlearning and relearning. A strong sense of ownership and pride in performance, ensuring a positive impact on the companys success. Service-oriented team player who drives process improvements to enhance team efficiency and minimize errors.

More Jobs at Impressionz

Customer Care Executive

Ghaziabad

1 - 5 yrs
|

INR 1 - 3 Lacs

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Impressionz
Impressionz
www.impressionz.com

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