Key Performance Indicators (KPIs) & Job Responsibilities Handling customer issues efficiently. Addressing and resolving customer concerns and complaints in a timely manner. Managing customer queries via phone calls and providing effective resolutions. Establishing a positive rapport with customers through calls, emails, and chat. Ensuring customers have a desirable and shareable experience through effective interactions. Conducting customer satisfaction surveys to identify areas for service improvement. Functional Competencies Strong communication skills. Proficiency in MS Office, MS Excel, and Tally . Ability to plan and prioritize activities effectively. Excellent communication skills in English. Capability to work in a diverse and dynamic environment. Strong conflict management and negotiation skills. Prior experience in customer handling and query resolution. Behavioral Competencies Proactive and adaptable, with an agile approach to meeting performance objectives. Self-driven, street-smart, and a team player. Out-of-the-box thinker, open to unlearning and relearning. A strong sense of ownership and pride in performance, ensuring a positive impact on the companys success. Service-oriented team player who drives process improvements to enhance team efficiency and minimize errors.