Customer Care Executive ( Hotel)

Job Description

Key Responsibilities: Greet and welcome guests/customers warmly. Handle walk-in inquiries at the reception or customer service desk. Provide accurate information about facilities, services, and store directions. Manage bookings, reservations, or visitor passes if in a hotel/mall setting. Handle customer complaints with professionalism and resolve issues efficiently. Maintain records of customer interactions, feedback, and complaints. Coordinate with internal departments (housekeeping, security, facility team, etc.). Ensure the customer service area is clean, safe, and presentable at all times. Follow company protocols and service standards strictly. Support in organizing mall/hotel events, promotions, or guest activities when needed. Job Type: Full-time Pay: ₹20,910.24 - ₹27,000.36 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Monday to Friday Morning shift Language: Hindi (Preferred) English (Preferred) Work Location: In person Speak with the employer +91 8968704250