Customer Care Executive ( HINDI & ENGLISH must )

Job Description

We are seeking a dedicated and experienced Customer Care Support Executive to join our team. The ideal candidate will have a minimum of one year of experience in customer service, with excellent communication skills and a passion for assisting customers. As a Customer Care Support Executive, you will be responsible for addressing customer inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction. 1. Respond promptly and professionally to customer inquiries via phone, email, or chat. 2. Provide accurate information and assistance regarding products, services, and policies. 3. Resolve customer complaints and issues in a timely manner, aiming for first-contact resolution whenever possible. 4. Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance. 5. Keep detailed records of customer interactions, transactions, comments, and complaints. 6. Follow up with customers to ensure their concerns have been resolved to their satisfaction. 7. Collaborate with other team members and departments to improve overall customer experience and service delivery. 8. Stay updated on company products, services, and policies to provide accurate information to customers. 9. Identify and suggest process improvements to enhance efficiency and customer satisfaction. 10. Maintain a positive, empathetic, and professional attitude toward customers at all times. Requirements 1. Minimum of one year of experience in customer service or a related field. 2. Excellent communication skills, both verbal and written. 3. Strong problem-solving abilities and the ability to think critically under pressure. 4. Empathetic and patient demeanour when dealing with customer inquiries or complaints. 5. Ability to multitask and prioritize tasks effectively in a fast-paced environment. 6. Proficiency in using customer service software, CRM systems, and other relevant tools. 7. Strong attention to detail and accuracy in data entry and record-keeping.