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Customer Care Executive

0 - 31 years

0 Lacs

Deccan Gymkhana, Pune Region

Posted:2 days ago| Platform: Apna logo

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Skills Required

communication service support

Work Mode

Remote

Job Type

Full Time

Job Description

· Manage to do large amount of outgoing phone calls. · Generate sales leads · Identify and assess customers’ needs to achieve satisfaction · Build sustainable relationships and trust with customer accounts through open and interactive communication · Provide accurate, valid and complete information by using the right methods/tools · Meet personal/customer service team sales targets and call handling quotas · Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution · Keep records of customer interactions, process customer accounts and file documents · Follow communication procedures, guidelines and policies · Take the extra mile to engage customers

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