Customer Care Executive

Job Description

Job Description: ONLY FEMALE CANDIDATES CAN APPLY Overview: We are looking for a Female Customer Support Executive to join our team in the telecom field. The ideal candidate will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues related to our telecom products and services. Key Responsibilities: Customer Interaction: Handle incoming customer calls, emails, and chats professionally and courteously. Provide accurate information about telecom products, services, billing, and policies. Assist customers with service activations, plan changes, and cancellations. Issue Resolution: Troubleshoot and resolve customer issues related to network connectivity, device setup, and account management. Escalate complex issues to higher-level support or technical teams as necessary. Follow up with customers to ensure their issues are resolved satisfactorily. Documentation: Maintain detailed records of customer interactions and transactions. Update customer profiles with accurate information and document any changes or issues. Prepare and submit regular reports on customer support activities and trends. Technical Assistance: Provide basic technical support and guidance to customers regarding telecom devices and services. Assist in configuring and troubleshooting telecom equipment such as routers, modems, and mobile devices. Customer Feedback: Collect and analyze customer feedback to identify common issues and areas for improvement. Work with the product and service teams to implement solutions based on customer feedback. Sales Support: Assist customers with selecting and purchasing telecom products and services. Provide information on current promotions, discounts, and offers. Qualifications: Diploma or equivalent; a bachelor's degree in a related field is a plus. Proven experience in a customer support role, preferably in the telecom industry. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Proficiency in using customer support software and CRM systems. Basic technical knowledge of telecom products and services is preferred. Key Competencies: Customer-oriented mindset. Patience and empathy. Strong organizational skills. Ability to learn quickly and adapt to new technologies. Team player with a positive attitude. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Paid sick time Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Poonamallee, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: Technical support: 1 year (Preferred) total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Work Location: In person Application Deadline: 30/06/2025 Expected Start Date: 01/07/2025