Customer Care Executive (CCE) - International Voice Process

Job Title:

Customer Care Executive (CCE) – International Voice Process

Location:

Exide, Lords Sinha Road

Job Type:

Full-Time

Shift Timings:

Night Shift / Rotational Shift (based on the client's timezone)

Job Summary:

We are looking for a dynamic and customer-focused Customer Care Executive (CCE) – Telecaller to manage inbound and outbound calls for international clients. The ideal candidate should have excellent communication skills in English, a strong customer service mindset, and the ability to resolve queries effectively and efficiently.

Key Responsibilities:

• Handle inbound and outbound calls from/to international customers (e.g., USA, UK, Australia).
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and queries in a professional and timely manner.
• Maintain detailed records of customer interactions using CRM software.
• Follow up with customers to ensure satisfaction and issue resolution.
• Meet daily, weekly, and monthly targets for call volume and quality.
• Escalate unresolved issues to higher management when necessary.
• Adhere to company policies, compliance standards, and quality benchmarks.

Requirements:

• Education: Minimum High School Diploma; Bachelor's degree preferred.
• Experience: 6 months – 2 years in an international voice process preferred (Freshers with excellent communication may apply).
• Language: Fluent in English (verbal and written).
• Strong interpersonal and communication skills.
• Ability to work in night shifts and under pressure.
• Basic computer proficiency and experience with CRM systems is a plus.

Preferred Skills:

• Prior experience in BPO/KPO/Call Center environment.
• Familiarity with international customer service etiquette.
• Ability to handle high call volumes with professionalism.

Salary:

Starting from 12000 per month + Performance-based Incentives

Benefits:

• Attractive Incentives & Bonus Structure
• Night Shift Allowance
• Paid Training
• Growth Opportunities within the Organization

How to Apply:

Send your updated resume to [email protected]

Job Type: Full-time

Pay: From ₹12,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Monday to Friday
• Rotational shift
• Weekend availability

Supplemental Pay:

• Performance bonus

Language:

• English (Required)

Work Location: In person