Customer Care Executive / Call Center Executive

• Handle incoming and outgoing calls from patients and clients
• Schedule appointments for diagnostic tests and home sample collections
• Provide information about test packages, pricing, and availability
• Resolve customer queries related to reports, billing, and service issues
• Coordinate with phlebotomists, lab technicians, and other departments for smooth operations
• Maintain proper records of all calls, inquiries, and feedback
• Follow up with customers for feedback and service satisfaction
• Handle escalation calls in a professional and empathetic manner
• Assist walk-in customers at the front desk if required

Skills & Qualifications:

• Minimum qualification: Intermediate / Degree (Any stream)
• 1–3 years of experience in customer support or healthcare call center preferred
• Excellent verbal communication in English and local language
• Basic computer skills (MS Office, data entry, CRM usage)
• Good listening, patience, and interpersonal skills
• Ability to handle pressure and multi-task efficiently

Job Types: Full-time, Part-time

Language:

• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 8977734825