Customer Care Executive

Job Description

Position: WhatsApp Customer Care Executive (Remote, Delhi NCR) Working Hours: Availability: 10 AM – 10 PM, 7 days a week Effective Hours: ~3–4 hours/day of active customer interaction Location Requirement: Must reside in or near Delhi, Noida, or Gurgaon—attendance at in-person brainstorming & team meetings (every few months) is mandatory. Role Overview We’re seeking a dedicated, English-proficient WhatsApp support specialist who will assist our customers via WhatsApp. You’ll handle queries professionally and efficiently, ensuring each customer feels heard and supported. Key Responsibilities Respond promptly and courteously to customer inquiries via WhatsApp. Resolve queries related to our products/services or escalate them appropriately. Maintain thorough and clean records of all interactions. Uphold consistency and professionalism in every conversation. Collaborate with the team during scheduled brainstorming sessions. Must-Have Skills & Qualifications Excellent English: Clear, professional written communication. Professionalism & Attention to Detail: Meticulous messaging and customer handling. Reliability: Consistent availability during designated hours. Clean Work Ethic: Responsible, proactive, and trustworthy. Company Loyalty: Commitment to grow and evolve with our team. Why Join Us? Fully Remote: Support customers from home with flexibility. Growth Opportunities: Be a key contributor as the company expands. Team-Alignment: Participate in periodic in-person strategy sessions. Supportive Environment: Collaborate with experienced professionals in a nurturing workspace. Job Type: Full-time Pay: ₹17,000.00 - ₹22,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Night shift Rotational shift Supplemental Pay: Performance bonus Language: English (Preferred) Work Location: Remote Speak with the employer +91 9667448365 Expected Start Date: 25/06/2025