Customer Care Executive

Job Description – Customer Support Executive

Position: Customer Support Executive
Location: Anna Salai, Mount Road.
Department: Customer Experience / Support
Reports To: Customer Support Lead / Manager

Role Overview

We are looking for an energetic and customer-focused Customer Support Executive to handle inbound and outbound calls, chats, and order-related queries. The role involves assisting B2B and B2C customers with order placements, delivery updates, issue resolution, and ensuring an excellent customer experience.

Key Responsibilities

• Handle inbound customer calls and chat queries regarding 20L bubble top cans and premium glass bottles.
• Assist customers with order placement, order tracking, and delivery updates.
• Resolve customer complaints and escalate unresolved issues to the respective team.
• Coordinate with the operations and delivery team to ensure timely order fulfillment.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Follow up with customers for feedback and ensure satisfaction.
• Support postpaid collections and order confirmation calls as required.
• Meet defined KPIs such as response time, resolution time, and customer satisfaction scores.

Requirements

• Bachelor’s degree / Diploma (any field).
• 0–2 years of experience in customer support (freshers with good communication skills can also apply).
• Excellent communication skills in English and Tamil (knowledge of Hindi/Telugu/Kannada is an added advantage).
• Ability to handle high-pressure situations and manage customer escalations calmly.
• Basic computer knowledge – MS Office, chat/email handling, CRM tools.
• Willingness to work in rotational shifts, including weekends if required.

Skills Required

• Strong customer orientation and problem-solving skills.
• Active listening and empathy.
• Multitasking ability (calls, chats, follow-ups).
• Team player with a positive attitude.

Compensation

• As per industry standards based on experience and skill set.

Job Types: Permanent, Fresher

Pay: ₹15,303.53 - ₹20,933.49 per month

Benefits:

• Provident Fund

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Speak with the employer
+91 8825937553