Customer Care Executive

Job Description

Job description Job Title: Female Tele caller (Healthcare Sector - Work from Home) Job Location: Remote (Work from Home) Looking for candidates preferably from Madurai. Job Type: Full-time. Experience: 0-2 years (Preferably in experience in Tele calling in healthcare or customer service is a plus) Job Summary: We are seeking a motivated and empathetic Tele caller to join our healthcare team. The primary responsibility of this role is to handle incoming calls from patients, respond to their inquiries, and assist in booking appointments with healthcare professionals. This is a remote work opportunity, ideal for individuals who excel in communication and are passionate about helping others. Key Responsibilities: Handle Incoming Calls: Attend to inbound calls from patients, addressing their inquiries, concerns, and providing relevant information. Appointment Scheduling: Assist patients in booking appointments with healthcare providers, ensuring accuracy and efficiency. Patient Information Management: Collect and update patient information in the system, ensuring all data is accurate and confidential. Provide Information: Offer detailed information about services, healthcare professionals, and treatment options available. Follow-up Calls: Make follow-up calls to patients to confirm appointments, reschedule if necessary, and ensure patient satisfaction. Problem Resolution: Address and resolve any patient complaints or issues in a timely and professional manner. Adhere to Protocols: Follow company policies and procedures regarding patient interactions and data handling. Documentation: Maintain detailed records of patient interactions, inquiries, and appointment schedules. Qualifications: Education: High school diploma or equivalent; customer service is a plus. Communication Skills: Excellent verbal communication skills in Tamil Problem-solving: Strong ability to troubleshoot and resolve issues efficiently. Attention to Detail: Keen attention to detail, especially when handling sensitive patient information. Work Environment: Must have a quiet, dedicated workspace at home, and a reliable internet connection. Benefits: Flexible working hours Opportunity to work from the comfort of your home. Contact: 6381970478 Job Type: Full-time Pay: ₹9,500.00 - ₹12,000.00 per month Benefits: Cell phone reimbursement Leave encashment Provident Fund Work from home Schedule: Rotational shift Supplemental Pay: Performance bonus Education: Bachelor's (Required) Experience: total work: 1 year (Required) customer care: 1 year (Required) Language: Tamil (Required) Location: Madurai - 625020, Tamil Nadu (Required) Shift availability: Night Shift (Required) Day Shift (Required) Job Type: Full-time Pay: ₹9,500.00 - ₹12,000.00 per month Benefits: Leave encashment Provident Fund Schedule: Day shift Night shift Rotational shift Weekend availability Supplemental Pay: Yearly bonus Language: T (Preferred) English (Preferred) Work Location: Remote Speak with the employer +91 6381970478