Customer Care Executive

Job Title: Customer Care Executive – Evening Shift

Company: 3409Tech Ventures Pvt Ltd
Location: Viman Nagar, Pune
Shift Timing: [e.g., 4:00 PM – 11:00 PM or as per requirement]
Department: Patient Care / Customer Support

Job Summary:

We are looking for a professional and patient-focused Customer Care Executive to manage customer and patient interactions during the evening shift. The role involves handling inquiries related to diagnostic tests, bookings, reports, and home collection services, while ensuring a smooth and satisfactory experience for every patient.

Key Responsibilities:

• Handle inbound and outbound calls, WhatsApp messages, and emails from patients.
• Assist patients with test information, booking home sample collections, and appointment scheduling.
• Provide updates on test reports and coordinate with the lab team for timely delivery.
• Address patient queries and resolve complaints with empathy and professionalism.
• Record patient details accurately in the system (CRM / software).
• Coordinate with collection staff, phlebotomists, and lab teams to ensure smooth operations.
• Maintain follow-ups with patients to ensure high satisfaction and service quality.
• Ensure adherence to company policies, data confidentiality, and service standards.

Requirements:

• Minimum Qualification: Graduate / 12th Pass with good communication skills.
• Prior experience in healthcare, pathology, or diagnostic services preferred.
• Excellent verbal and written communication in English, Hindi, and Marathi.
• Strong listening, problem-solving, and customer-handling skills.
• Basic computer knowledge (MS Office, email, patient management software/CRM).
• Willingness to work evening shifts.

Benefits:

• Competitive salary with performance-based incentives.
• Evening shift allowance (if applicable).
• Training on pathology services and patient handling.
• Opportunities for career growth in healthcare services.
• Supportive and professional work environment.

Job Types: Full-time, Part-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person