Customer Care Executive

Job Description

Job Title: Customer Support Executive Location: Indore, Madhya Pradesh Openings: Multiple (Airtel Black, Black Gold, Airtel BB, IPRU, IBL) Job Description: We are hiring Customer Support Executives to manage inbound and outbound customer interactions for leading telecom and insurance processes. The ideal candidate will have strong communication skills and a customer-first attitude. Key Roles & Responsibilities: Handle customer queries via phone in a professional manner Provide accurate information and resolve customer issues effectively Ensure high levels of customer satisfaction Maintain proper records of customer interactions Escalate unresolved queries to the appropriate department Follow up with customers when needed Adhere to process guidelines and compliance standards Meet daily and monthly performance targets (call quality, response time, resolution, etc.) Eligibility: Qualification: Undergraduate / Graduate (15 years of education) Experience: 0 to 2 years Languages Required: Good communication in Hindi & English Salary & Benefits: CTC Range: ₹10,000 – ₹23,000/month Take-Home Salary: ₹10,500 – ₹18,500/month (based on process) Incentives & Bonuses: Performance Incentives: Up to ₹1,200/month (in select processes) Retention Bonus: ₹500 to ₹1,200 (based on tenure) Certification Bonus (One-Time) Shifts & Week Offs: Shift Timings: Boys: Rotational Shifts Girls: Any 9-hour shift between 6 AM – 8 PM Select processes offer Day Rotational Shifts (No Night Shift) Weekly Off: 1 or 2 Rotational (depending on process) Job Type: Full-time Pay: ₹10,000.00 - ₹23,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Rotational shift Supplemental Pay: Performance bonus Ability to commute/relocate: Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required) Education: Higher Secondary(12th Pass) (Required) Language: Hindi (Preferred) English (Required) Location: Indore, Madhya Pradesh (Required) Work Location: In person Speak with the employer +91 8917397886