Customer Care Executive (1 YEAR EXPERIENCE)

Job Description

A Customer Care Executive, also known as a Customer Service Representative, is responsible for managing customer interactions, resolving inquiries, and ensuring customer satisfaction. They are the primary point of contact for customers, handling issues and providing guidance. This role requires strong communication, problem-solving, and interpersonal skills. Key Responsibilities: Answering Customer Inquiries: Addressing customer questions about products, services, or the company, providing accurate and helpful information. Resolving Issues and Complaints: Handling customer complaints, troubleshooting technical problems, and offering solutions. Maintaining Records: Keeping detailed records of customer interactions, including inquiries, resolutions, and follow-up actions. Providing Guidance and Support: Assisting customers with product usage, explaining features, and offering best practices. Building Relationships: Establishing and maintaining positive relationships with customers by providing excellent service and support. Collaborating with Teams: Working with other teams, such as technical support or sales, to ensure efficient issue resolution. Meeting Targets: Meeting call handling quotas and personal/team sales targets Job Type: Full-time Pay: ₹20,000.00 - ₹22,000.00 per month Benefits: Health insurance Schedule: Morning shift Language: Hindi (Required) English (Required) Work Location: In person