Customer Care - Aftersales

Role -CUSTOMER CARE

Job Description:

• Respond to customer inquiries and service requests via phone, email, and toll-free lines in a courteous and efficient manner.
• Register service requests and provide clients with reference numbers and clear information on visit procedures.
• Collaborate with internal departments to ensure timely and effective service coordination.
• Support Field Service Engineers (FSEs) in preparing accurate and comprehensive service reports.
• Review service reports and ensure appropriate follow-up for seamless resolution.
• Encourage customer participation in satisfaction surveys to gather valuable feedback.
• Coordinate with FSEs and Project Execution teams for smooth handling of replacements and Annual Maintenance Contract (AMC) visits.
• Maintain detailed service records and highlight areas for product or process improvement.
• Prepare insightful Root Cause Analysis (RCA) and service performance reports to support ongoing improvement initiatives.

Location - Malad West

Working Days : Monday to Saturday (All Saturdays half day)

Qualification : · B.E / B.Tech in Any Engineering

Job Types: Full-time, Permanent

Pay: From ₹800,000.00 per year

Education:

• Bachelor's (Preferred)

Work Location: In person