Customer Billing Voice

We are Hiring!!!

Job Title: Customer Support Associate

Experience Required: Minimum 6 months of relevant experience in an international voice process or customer support role and min 1 year of experience if blended role.

Salary Range : 3.97 LPA - 4.92 LPA

Qualification: Undergraduate or above

Location: Madhapur, Hyderabad.

Roles and Responsibilities:

• Handle international inbound customer calls with professionalism and empathy
• Resolve queries related to billing, technical issues, and general service inquiries
• Deliver high-quality customer service by ensuring first-call resolution where possible
• Actively listen to customer concerns and provide appropriate, timely solutions
• Maintain accurate and detailed records of customer interactions in internal systems
• Follow standard procedures for escalations and support requests
• Participate in training sessions and stay updated on product and process knowledge

Skills Required:

• Excellent spoken English with strong communication and comprehension skills
• Strong customer service orientation and problem-solving abilities
• Comfortable working in rotational shifts, including night shifts
• Basic computer proficiency and familiarity with customer service tools
• Ability to multitask and work in a team environment

Perks and Benefits:

• Salary Package: INR 3.97 LPA to INR 4.92 LPA (Based on experience)
• Unlimited performance-based incentives (depending on LOB)
• 2-way cab facility for safe and convenient travel
• Loyalty bonus of INR 20,000
• Ample opportunities for learning, development, and career growth
• 5-day work week with rotational week offs or sat sun fix offs

Candidate Preference:

• Pune-based candidates
• Immediate joiners preferred

Interested Candidates can contact HR - 7200585293 (Blessy Charles)

Job Type: Permanent

Pay: ₹33,000.00 - ₹41,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Yearly bonus

Application Question(s):

• Do you have experience in International Process?
• Are you an Immediate Joiner?
• How good is your English communication?

Work Location: In person