CSR (Customer Service Representative)

Job description

Key Responsibilities

• Customer Assistance
• Greet customers warmly and address their inquiries regarding garment styles, sizes, fabrics, and availability.
• Guide customers to relevant sections of the store and assist with product selection.
• Help with fitting room operations, ensuring a seamless try-on experience.
• Problem Resolution
• Handle customer complaints or concerns regarding products, pricing, or service.
• Process returns, exchanges, and refunds in line with company policies.
• Escalate unresolved issues to the supervisor or manager when necessary.
• Product Knowledge and Recommendations
• Stay updated on the latest collections, promotions, and sales.
• Provide tailored recommendations based on customer preferences and needs.
• Offer information about care instructions, fabric details, and product features.
• Sales Support
• Promote ongoing offers, discounts, and loyalty programs to customers.
• Upsell and cross-sell products, including accessories and complementary items.
• Assist at the checkout counter during peak hours to expedite the billing process.
• Feedback and Reporting
• Collect and record customer feedback to help improve service quality and product offerings.
• Provide insights into recurring customer issues or product requests.
• Store Standards
• Ensure a clean, organized, and customer-friendly environment in the store.
• Support visual merchandising efforts by maintaining displays and stock levels.

Job Specification (JS): Customer Service Representative – Garment Retail FieldQualifications

• High school diploma or equivalent (preferred).
• Additional training or certification in customer service is an advantage.

Job Type: Permanent

Pay: ₹9,000.00 - ₹12,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

*Speak with the employer* +91 6262333302

Expected Start Date: 28/01/2025

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Provident Fund

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: Remote

Expected Start Date: 23/07/2025