CSE (Customer Support Executive)

Career Guide Finding a JobWhat Is A Customer Care Executive? (With Duties And Skills) What Is A Customer Care Executive? (With Duties And Skills) Written by Updated 5 June 2025 Video: India's Customer Service Execs Reveal Salary, Tips & More What do India's customer service experts and executives really do? Well, we REALLY wanted to know. Our Indeed host, Harshita, hit the streets of Delhi and Gurugram to talk to seasoned customer service professionals and freshers. Customer care executives are the support system of companies that often communicate with their customers. These professionals help companies develop and maintain strong relationships with customers and clients. Knowing more about this profession can help you decide if you want to pursue this career path. In this article, we answer, "What is a customer care executive?", outline their primary and high-level duties, discuss what skills they use to do their job well and share some useful tips to excel in this career. Related jobs on Indeed Administrative & Customer Support jobs Customer Care Specialist jobs Part-time jobs Full-time jobs View more jobs on Indeed What is a customer care executive? A customer care executive is a professional responsible for communicating the how's and why's regarding service expectations within a company. These professionals perform a number of duties, including answering phones, responding to customer questions and assisting with customer issues. They are often responsible for front-facing duties that directly impact the customer's experience of an organisation. They may also lead a team of customer service professionals and educate them on how to tackle customer queries. While some customer service jobs are for freshers, there is a broad category of industries they work in. These include call centres, hospitality, tech, finance and even education. Related: Customer Satisfaction: How To Measure And Tips For Improvement Primary responsibilities of a customer care executive All customer service executives function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction. Here are the typical duties of a customer service employee: conducting customer satisfaction surveys to understand what areas of the company's services need improvements catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution curating streamlined email and social media communication mediums for offers, updates and much more dealing with customer issues and churning out an easy-to-follow solution managing payment and delivery of customer orders helping customers choose the right product for their requirements and budget handling customer concerns and complaints in a timely manner informing customers of upcoming promotions or deals establishing a positive rapport with all clients and customers in person or via phone

Job Types: Full-time, Permanent

Pay: ₹11,220.68 - ₹30,557.54 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person