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CRM Executive - Intern

0 years

0 Lacs

Perintalmanna, Kerala

Posted:1 day ago| Platform:

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Skills Required

Customer service Administrative experience Bachelor's degree In-person Office experience

Work Mode

On-site

Job Type

Full Time

Job Description

Monitor incoming customer orders in real-time via the order management system. Track the order progress from placement to delivery. Identify and escalate delayed, stuck, or canceled orders. Coordinate with restaurants and delivery personnel to ensure smooth order fulfillment. Call customers to confirm order details, resolve issues, or update them about delays. Handle customer complaints related to missing items, delayed deliveries, or incorrect orders. Coordinate with delivery riders to provide updates on new or pending deliveries. Job Type: Full-time Schedule: Day shift Evening shift Work Location: In person Application Deadline: 20/06/2025

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