CRM Executive (Female Only)

Position: CRM Executive (Female Only)

Brand: Nature Mania

Location : Hisar

Salary: ₹ 12,000 – ₹15,000 per month

Working Days: 6 days a week

About the Role:

Nature Mania is seeking a dedicated Female CRM Executive to manage customer interactions, ensure smooth post-purchase communication, and provide an excellent service experience. The role requires someone who is patient, professional, and efficient in managing customer calls, queries, and order-related concerns.

Key Responsibilities:

* Handle inbound and outbound customer calls professionally.

* Resolve customer queries regarding orders, shipping, product information, and refunds/replacements.

* Maintain updated customer records in CRM tools.

* Coordinate with logistics and warehouse teams for timely order resolution.

* Manage WhatsApp, email, and call-based customer support.

* Track customer complaints and ensure timely follow-ups.

* Maintain daily reports, feedback logs, and call summaries.

* Provide after-sales support to improve customer satisfaction and brand trust.

Requirements:

* Female candidates only.

* Excellent communication skills (Hindi + basic English).

* Prior CRM, tele-calling, or customer support experience preferred.

* Ability to multitask and maintain accuracy in records.

* Polite, patient, and customer-friendly approach.

* Basic knowledge of Excel/Google Sheets.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Language:

• English (Preferred)

Work Location: In person