CRM Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

ELLARC INFO SOLUTIONS PRIVATE LIMITED

36 - 48 Lacs

Bengaluru

Posted:1 day ago

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Job Description

we are looking for a customer-focused and motivated CRM Executive to manage customer relationships, handle enquiries, coordinate with internal teams, and ensure a smooth customer experience. The ideal candidate should have good communication skills, strong follow-up abilities, and basic computer knowledge.

Key Responsibilities

Handle customer enquiries through phone calls, emails, and other communication channels.
Follow up with prospective and existing customers regularly.
Maintain accurate customer databases and update records in CRM software or MS Excel.
Coordinate with the sales and operations teams to ensure timely responses to customer requests.
Address customer queries and assist in resolving complaints.
Track customer interactions, follow-ups, and pending requests.
Prepare daily and weekly reports on customer enquiries and follow-up activities.
Build and maintain positive customer relationships to improve customer satisfaction

Pay: ₹300,000.00 - ₹400,000.00 per month

Ability to commute/relocate:

Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Language:

English (Required)

Work Location: In person

Skills Required

CRM Customer Experience CRM Software MS Excel Sales Customer Queries Follow UPS Customer Satisfaction CRM tools Customer service Excel Communication

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Job Type

Full Time

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CRM Executive