CRM Agent

Location:

Bangalore, India
(On-site)

Company Overview:

General Aeronautics Pvt. Ltd. is a leading agri-tech company specializing in the development and deployment of advanced drone-based solutions for precision agriculture. Our mission is to transform farming practices through cutting-edge technology, improving productivity and sustainability across the agricultural ecosystem.

Job Summary:

We are looking for a proactive and customer-focused CRM Agent who is fluent in Telugu, Tamil, Hindi, and English to join our customer relations team. The CRM Agent will be the first point of contact for our clients and field partners, ensuring seamless communication, issue resolution, and customer satisfaction. The ideal candidate will have a strong understanding of customer service, excellent communication skills, and the ability to handle queries across multiple channels.

Key Responsibilities:

• Handle inbound and outbound customer communications via phone, email, and messaging platforms.
• Address inquiries, complaints, feedback, and requests with professionalism and efficiency.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Coordinate with internal teams (operations, sales, service, etc.) to ensure timely resolution of customer issues.
• Educate customers on drone solutions, service schedules, and after-sales support.
• Follow up with customers to ensure satisfaction and maintain strong long-term relationships.
• Provide translation or support in local languages when needed for operational communication.
• Assist in creating and refining customer service scripts and FAQs.
• Participate in customer feedback analysis to help improve product and service delivery.

Required Qualifications:

• Minimum Bachelor’s degree in any discipline.
• 1–3 years of experience in customer service, support, or CRM roles (Agri-tech, telecom, or logistics sectors preferred).
• Excellent verbal and written communication skills in Telugu, Tamil, Hindi, and English.
• Strong interpersonal and problem-solving skills.
• Proficiency in using CRM platforms and customer service tools.
• Ability to multitask, prioritize, and manage time effectively.
• Basic understanding of agriculture, drones, or field operations is an added advantage.

Key Competencies:

• Empathy and active listening
• Attention to detail
• Multilingual fluency
• Adaptability and resilience
• Team collaboration
• Tech-savviness

Why Join Us:

• Be a part of a cutting-edge agri-tech company transforming Indian agriculture.
• Work with a passionate, mission-driven team.
• Opportunities for growth and professional development.
• Multilingual, inclusive, and dynamic work environment.

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund
• Work from home

Work Location: In person

Application Deadline: 27/07/2025
Expected Start Date: 28/07/2025