Crew Captain (Restaurant Category)

Crew Captain (L4)
Role Overview: As a Captain within Swiggy's premium personal assistance service - CREW - you will manage end-to-end fulfillment of specific client requirements related to your allocated vertical/ service area. Each desk caters to a specialized lifestyle need, and you'll be responsible for ensuring seamless delivery, thoughtful planning, and vendor coordination. This is a customer-facing role with a focus on high ownership, creativity, and operational excellence. You'll act as the single point of contact for the assigned category of service, from request intake to final execution. Key Responsibilities:. Handle user requests from intake to fulfillment within your assigned service desk (Travel, Events & Gifting, Govt/ Official process guidance, and Visa). . Plan, coordinate, and execute tasks by engaging relevant third-party vendors or agencies. . Communicate clearly and empathetically with the client, ensuring timely updates and delightful service. . Customize solutions based on client preferences and context. . Track request status, vendor performance, and user satisfaction metrics. . Adhere to SOPs while applying creative problem-solving to enhance service delivery. Desk Allocation: