Role & responsibilities Work closely with the International Customer Support Team Provide support to international customers in day-to-day operations. Provide timely and actionable MIS to Manager Be proactive in addressing expected challenges Provide regular forecasts to capacity team. Maintain close co-ordination across all departments like accounts, Operations, Sales, Accounts etc Ensure compliance of all policies laid down for effective business operations at all levels. Provide any other support to Sales & Customer Support. Preferred candidate profile Candidate should Bachelors degree Experience not required and freshers can apply, however some experience will be an added advantage. Proficiency in spoken & written English and good communication skills. Proficiency in MS Office, Email, normal working on computers and software applications.
Role & responsibilities Work with company directors to support organizational design, workforce planning, and capability building to drive sustainable growth. Oversee end-to-end HR processes including recruitment, onboarding, relocation, performance management, compensation reviews, training & development. Ensure seamless execution of key HR processes Analyse business needs and provide strategic recommendations to optimize talent deployment, cost efficiency, and future workforce readiness. Support the execution of talent reviews, succession planning, and leadership development initiatives to ensure a strong pipeline of future leaders. Develop and leverage HR analytics to track key people metrics (e.g., attrition, engagement, performance trends) and proactively address workforce challenges. Provide data-driven insights to business leaders, enabling informed decision-making and timely interventions. Act as a key escalation point for employees for employee relations matters, and value violations, ensuring fair resolution and adherence to company policies Collaborate with local and regional teams to drive compliance, mitigate risks, and continuously enhance the employee experience Preferred candidate profile Minimum of 5 years progressive work experience in the field of HR with 2 years in managerial role. Proven ability to act as a trusted HR Manager, influencing senior stakeholders and driving business-aligned HR initiatives. Ability to analyze workforce data, anticipate challenges, and implement proactive solutions. Commercial mindset, Analytical and numerical astuteness, Approachable with strong interpersonal skills, Strong written and verbal communication skills, Team player with supervisory and management skills, Critical thinking and problem-solving skills