Credit & Collections Specialist

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Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

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Job Role Related Content (Role specific)

Role entities to understand end-to-end activities in Order to Cash process with following skills: Accounting knowledge.Excel knowledge for reconciliation & creating reports.Good communication both verbal and written.Experience in Collections Outbound calling Analytical skills to trouble shot customer queries The primary responsibility of the Collections analyst will be to handle outbound calls to customers with outstanding balances, providing them with information about their accounts and working with them to resolve any issues. The role requires excellent communication skills, a strong customer service orientation, and the ability to handle sensitive financial information with discretion. In addition to making outbound calls, the analyst will be responsible for documenting all interactions with customers, updating account information in our systems, and following up on any promises or commitments made during calls. They will also need to work closely with other departments to ensure that customer issues are resolved in a timely manner. This position requires a high level of organization and attention to detail, as well as the ability to work independently and manage multiple priorities. The ideal candidate will have previous experience in collections or a related field, and a proven track record of meeting or exceeding performance targets.Provide support to local market and ensure Audit requirement are met at all time Compile, deliver and analyse reports as needed and provide proposals for corrective actions where necessary within the required business unit. Solid knowledge in ERP function preferable roles Microsoft Office experience required Strong Analytical and Problem-solving skills required Ability to recommend and design best-practice solutions to identified requirements. Excellent communication skills required verbal and written Engagement is must with key stakeholder managementMore open and transparent lines of communication required

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