CRE CUM RECEPTIONIST

Full job description

Job Description:

• The candidate will attend each complains of the Clients over phone /through toll Free line in 2 languages, English and in regional languages.
• The Candidate will listen all the queries related with Leads and list all complains in excel sheet only.
• Co-ordination with the Client and quarry resolving team.
• Maintain up-to-date customer database and records in the system
• Service Reminder call to customers as per process
• Conducting Quality assurance surveys with clients and proving feedbacks to the backend team.
• Grading the different type of clients to look upon best service to be provided.
• Possessing excellent knowledge to enhance clients support.
• Keep front desk clean, tidy and supplied with all the necessary supplies
• Greet, communicate with and welcome guests
• Answer all the customers' questions and address their complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages and send them to appropriate destination
• Prepare and manage outgoing mail
• Check, sort and forward emails
• Maintaining a pleasant working environment for your team and at the same time looking after the reception as to dispatch the daily correspondence, allow and greet the visitors.

Eligibility :

• The candidate will be female. Bachelor’s degree is required in any field.
• Excellent interpersonal, oral and written communication skill.
• Knowledge of CRE systems.
• Knowledge of mediation and conflict resolution techniques is preferable.
• Computer skills on Microsoft office is required.
• Will be soft-spoken but will be excellent on explaining the solutions to the customers making a strong happy customer list .
• 1 year exp in CRE cum Receptionist

Job Types: Regular / Permanent, Full-time

Salary: ₹10,000.00 - ₹15,000.00 per month

Job Type: Full-time

URGENT JOINING REQUIRED

Salary: ₹10,000.00 - ₹15,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Front desk - Receptionist: 1 year (Preferred)
• total work: 1 year (Preferred)
• CRE CUM RECEPTIONIST: 1 year (Preferred)

Language:

• English (Preferred)

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Experience:

• Microsoft Office: 1 year (Preferred)
• Front desk - Receptionist: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person