Counter Staff - QSR Outlet - Shastinagar, Andheri West

Job Description

Location: Walters, Shastrinagar, Andheri West, Mumbai Department: Operations Reporting To: Outlet Manager / Shift Supervisor Employment Type: Full-Time / Part-Time (as applicable) Job Summary: We are looking for enthusiastic and customer-focused individuals to join our team as Counter Staff at our Walters QSR outlet in Shastrinagar, Andheri West. The ideal candidate should be passionate about delivering excellent service, quick on their feet, and capable of handling high-volume customer interactions with a smile. Key Responsibilities: Greet customers warmly and take accurate food & beverage orders at the counter or POS system Upsell menu items and suggest combos/promotions Handle cash, UPI, and card transactions efficiently and responsibly Ensure prompt service and minimize customer waiting time Pack takeaways neatly and ensure order accuracy before dispatch Maintain cleanliness and hygiene at the counter and customer service area Coordinate with kitchen staff to ensure timely and correct order preparation Address basic customer queries and escalate complaints if needed Follow company SOPs for food safety, hygiene, and customer handling Perform opening and closing tasks of the outlet. Candidate Requirements: Minimum 10th Pass; HSC or hotel management students preferred Prior experience in QSR or retail food service is an advantage Basic knowledge of using POS systems and digital payment apps Good communication skills in Hindi and English Well-groomed, punctual, and team-oriented Willing to work in shifts, weekends, and public holidays Work Schedule & Compensation: Weekly off on rotation Salary as per industry standards Bachelors sharing accommodation Why Join Walters? Opportunity to grow within a reputed and expanding food & beverage brand Dynamic work environment with hands-on learning Employee-friendly policies and fair work culture