Copeland India Pvt Ltd

Job Purpose: Execution of New product Qualification / Application development Plans, Tracking / Handling customer line / field issues, coordinating with Plant / Engineering / Customer for resolution Product Application Training to customers & Heat Load Calculation support Role & responsibilities New Product Qualification Discuss & Lay out Annual Plan for NBO for , heating, Integrated Solutions Load Calculation & Compressor/ Accessory selection Review , monitor & support for execution of plan Regular Interaction with Sales , Plant & Customer team for smooth execution Field Installation / Commissioning Support Plan & Build Value Story For New Products New Product Qualification Discuss & Lay out Annual Plan for NBO for Channel , Flow Control & Electronics Load Calculation & Compressor/ Accessory selection Review , monitor & support for execution of plan Regular Interaction with Sales , Plant & Customer team for smooth execution Plan & Build Value Story For New Products Customer Support Activities Handling Customer Issues, Updation of customer issues in oracle service portal Identification Of Potential Customer Issues Share Update with management , Decide Escalation Coordination between AE team members / Plant / Quality & Customer to share inputs / Resolve Line / Field Issues Discussion / visit to customer to understand the issue Subject Matter Expert to Oil Free Centrifugal Compressor Electronics ( All India ) Develop System competency to support OFC programs Involvement in OFC projects & support customer testing along with the team Participate & product promotion in local ISHRAE/ Cold Chain / other industry forums Support Sales / Mktg / Customer product promotional programs Preferred candidate profile Education and Professional Qualifications: B.E. Mechanical / Electrical , M Tech Thermal Would Be Preferred. With Exposure To HVAC electronics . Working 5-8 Years In an HVAC appliance / component Indistry Requirements and Attributes: - Should Be From Air Conditioning / Refrigeration Industry - Should Have hands On experience In HVAC System Testing Or Service - Person With System Engineering , Testing , Service & Technical Support Activity background - Good Communication Skills Sets Written / Oral - Leader Ship Skill sets – Mentoring , team Working