Conversational Engineer, Contract

66degrees is a leading consulting and professional services company that specializes in developing AI-focused, data-led solutions leveraging the latest advancements in cloud technology. With unmatched engineering capabilities and vast industry experience, we assist the world's leading brands in transforming their business challenges into opportunities and shaping the future of work. At 66degrees, embracing challenges and achieving success together are core values that guide the company in achieving its goals and extend to its people. The company is committed to making a significant impact on its employees by fostering a culture that encourages innovation and supports professional and personal growth. As a Conversational Engineer at 66degrees, you will be responsible for conducting in-depth technical analysis and effective communication with others. The ideal candidate excels in focusing on user experience and constructing complex virtual agents for clients. **Responsibilities:** - Lead discovery workshops to capture business requirements, success criteria, and constraints to understand and prioritize virtual agent requirements. - Develop engaging, user-friendly, and efficient conversational agents. - Present conversational agents in Dialogflow CX to customers, address QA issues, feedback, and troubleshooting. - Utilize all components of Dialogflow CX to creatively solve problems, including generators, data stores, and generative fallback. - Collaborate closely with product, development, and engineering teams to validate design solutions and participate in iterative product enhancement cycles. - Generate new concepts, wireframes, mockups, and prototypes based on internal requirements and creative briefs. - Establish visual and interactive standards documentation and ensure designs align with the technical specifications of the product or application. - Stay informed about industry trends and incorporate this knowledge into your work regularly. **Key Requirements:** - Experience with Playbooks & GenAI. **Qualifications:** - 2+ years of experience in building virtual agent solutions, preferably in Dialogflow CX. - Experience in bringing a virtual agent to market or working on a deployed virtual agent, either externally for customers or internally for company associates. - Profound understanding of NLP, NLU, and the complexities of creating and maintaining robust models, intents, and entities. - Strong grasp of the significance of data in the virtual agent continuous improvement lifecycle. - Proficiency in programming languages such as Java or Python to transfer data between source systems for use in virtual agent flows. - Previous experience with user dashboards or analytical applications is advantageous (e.g., Looker, Tableau, Power BI). - Excellent communication and interpersonal skills. - Up-to-date knowledge of web and mobile trends, technology, interface design, and usability standards. - Demonstrated conceptual skills and the ability to create rapid wireframes, mockups, and prototypes effectively.,